Welcome to travelauthorize.com (“Website”). By accessing or using our Website, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use our services.

1. About Us

Website is an independent organization that provides tips for safe travel and border crossing, as well as assistance with the U.S. ESTA (Electronic System for Travel Authorization) application process. Website is not affiliated with any government agency or authority. The services offered by Website are designed to simplify and streamline the application process for travelers eligible under the U.S. Visa Waiver Program (VWP).

2. Scope of Services

Website provides:

• Assistance with completing and submitting applications for travel authorizations (ESTA)

• Review of submitted information to reduce errors

• Correction of transcription or logic mistakes

• Customer support throughout the application process

• Travel advice for safe travel and entry into the United States

The services offered by Website do not guarantee approval of any application, as all decisions are made by the U.S. government, specifically U.S. Customs and Border Protection. Additional services may be available and are listed on the Website.

3. Use of Our Services

By using the services of Website, you agree to the following:

• Provide accurate, complete, and truthful information

• Use the Website and services only for lawful purposes

• Not impersonate any person or submit false or misleading information

By proceeding to use the Website to complete your ESTA application, you agree to the handling of your application as required by the U.S. government and authorize Website to confirm your acceptance of the ESTA terms and conditions as outlined.

The contract between you and Website takes effect once all required information has been submitted and payment has been successfully made by clicking the “Pay Now” button on the checkout page. The contract will not take effect if incorrect information is provided or if the payment is declined (e.g. card limit exceeded, incorrect card details, or blocked card).

Website is committed to delivering services to a high standard. If you have concerns, our complaint handling process is in place to ensure your issue is addressed seriously and fairly.

Website reserves the right to refuse service to anyone, at its sole discretion, and for any reason.

4. Payment and Fees

All fees for services provided by Website are clearly displayed on the Website. Payment must be made in full at the time of application submission.

Fees charged by Website cover the service we provide, including the mandatory U.S. government ESTA fee, which we pay directly to the relevant authority on your behalf. All payments are securely processed through trusted third-party payment providers.

You will be charged for each individual ESTA application submitted. This charge includes all applicable costs, including the U.S. government ESTA fee of $21 and any indirect taxes (if applicable). The fee becomes due at the time of payment and is non-refundable, even if the application is rejected due to incorrect or false information.

Before submitting your application, you will see a full breakdown of the service fee and total price.

The standard processing fee for a U.S. ESTA application is USD 98.00 or EUR 95.00, which includes the non-refundable $21 U.S. government fee.

Once the application is correctly submitted and your documents meet the required standards, you will receive your results via email from the Website team within 3 U.S. working days. Please note that processing times depend on the U.S. government system. Delays caused by the authorities are outside our control but are uncommon.

For faster service, Website offers a Priority Rush ESTA application option at a fee of USD 118.00 or EUR 116.00, which also includes the $21 government fee. In most cases, you will receive the results within 1 U.S. working day or sooner, depending on how quickly the government processes the application. However, processing time is ultimately controlled by the U.S. authorities, not Website.

Important Notice: Once processing of your application begins, the service fee becomes non-refundable, regardless of the outcome. If the application is denied because of incorrect or poor-quality documents submitted by the customer, Website is not responsible. In such cases, both the service and government fees are non-refundable.

You may pay in USD or EUR using the available payment options on the Website. If you choose to pay in another currency, your financial institution will handle the currency conversion automatically. Your card provider may apply a foreign transaction fee. The converted amount and any additional charges will be shown on your card statement, depending on your card issuer’s policies. Website does not perform any currency conversions.

Additional transaction or card-use fees may be charged by your bank or card provider. Website has no control over these additional fees.

No other hidden charges apply. By clicking the payment button, you confirm and accept the total fee charged by Website.

5. Refund Policy

Refunds may be issued under the following conditions:

• The application has not yet been processed by Website

• A technical issue caused by Website prevents the completion of your application

Once your application has been submitted to the government authority, no refunds can be issued under any circumstances.

To request a refund, please contact us at info@travelauthorize.com.

6. Disclaimer of Affiliation

Website is a private organization and is not affiliated with any government agency. The information and services provided on the Website are intended for informational and assistance purposes only.

7. Limitation of Liability

To the fullest extent permitted by law, Website and its employees, agents, and affiliates are not liable for:

• Any denial of an ESTA application by the U.S. Customs and Border Protection (CBP)

• Errors or omissions in the information provided by the user

• Delays caused by technical or administrative issues beyond our control

Our total liability for any claim related to the use of our services shall not exceed the amount you paid to Website.

Website acts solely as an intermediary, submitting ESTA applications on your behalf through the official U.S. government platform. We do not offer legal advice.

Our service is limited to reviewing your submitted information, helping correct basic errors, and transmitting your application to the appropriate U.S. authority. We are not responsible for any losses or damages resulting from delays, rejections, or revocations of travel authorization — including consequences such as missed flights or trip cancellations.

We cannot be held liable for any delay or denial caused by the U.S. government’s ESTA system, or for situations where a traveler is denied boarding due to an invalid passport, missing ESTA, or other incomplete travel documentation. It is the traveler’s responsibility to ensure they meet all entry and document requirements before finalizing travel arrangements.

All applications submitted through the Website require the applicant (or a representative) to complete mandatory steps, including answering required questions and submitting payment. By submitting your information, you confirm that you are over the age of 16 or have the consent of a parent or legal guardian.

While Website submits your application promptly, delays in approval from the U.S. government may occasionally occur. These delays are outside our control but are rare.

8. Compliance With Security Standards

We are committed to ensuring the highest level of security for your data and transactions. All payment information is protected using industry-standard TLS/SSL encryption to safeguard your personal and financial details. Our payment processing practices fully comply with the PCI DSS (Payment Card Industry Data Security Standard), ensuring that your cardholder data is handled with the strictest security measures.

For added protection, we use 3D Secure authentication. If your bank and merchant account support the 3D Secure system, you will be redirected to your card issuer to confirm your payment using your 3D Secure password. If you are unsure about this password, please contact your card issuer directly.

When processing your payment on a checkout page, you will be asked to enter your card details only once and only on this page to authorize the transaction. Your card data will be securely processed using a PCI DSS Level 1 certified payment gateway, ensuring your information remains safe and confidential at all times.

9.User Rights and Complaint Handling

At Website, we are committed to maintaining a high standard of customer service and transparency. If you have any concerns or are dissatisfied with our services, we encourage you to contact us so we can address your issue promptly and professionally.

How to Submit a Complaint
To submit a complaint, please email us at info@travelauthorize.com.
If you have used our services, please include your reference number in the message to help us locate your case quickly and respond more effectively.

Complaint Review Timeline
Complaints are reviewed as quickly as possible, usually within 7–14 business days of receiving your message.
If needed, we may contact you to request additional information or clarification to fully understand the situation.

Investigation Process

• Each complaint is reviewed individually by a responsible team member.

• If further information is required, we will reach out to ensure we assess the matter fairly.

• Our goal is to resolve all issues promptly, clearly, and fairly.

Escalation and Dispute Resolution
If you are not satisfied with our response, you may:

• Contact a relevant supervisory authority, if applicable

• Use an out-of-court dispute resolution process (if available in your country)

Jurisdiction and Applicable Law
If a dispute cannot be resolved amicably, it will be handled in accordance with the laws and jurisdiction specified in the Terms and Conditions (typically Cyprus).

10.Withdrawal Rights and Cancellation

No right of withdrawal:

• In accordance with applicable legal acts, the client has no right to withdraw from the transaction, as the Electronic System for Travel Authorization (ESTA) is a personalized document that contains the client’s personal information.

Exceptions – cancellation possible if the service (application processing) has not been started by Website:

• The client may cancel the service if the application processing has not yet been started by Website.

Cancellation request procedure:

• To request cancellation, the client must contact Website’s customer support.

• Requests can be submitted either by using the contact form available on the Website or by sending an email to info@travelauthorize.com.

11. Exemption from Responsibility

Circumstances beyond control:

• Website is not responsible for delays or errors caused by third parties (e.g. actions by government institutions).

Information provided by the client:

• Website is not responsible for errors or refusals that result from incorrect, incomplete, or misleading information submitted by the client.

Technical issues:

• Website is not responsible for technical problems, including interruptions, system errors, or disruptions caused by third-party payment processors.

Rejection by government authorities:

• If the government denies the travel authorization, Website is not responsible, even if the application was filled out correctly.

Delays in approval beyond the specified time:

• Website cannot guarantee approval within a specific time frame if delays occur due to government systems or procedures.

Third-party fees and exchange rates:

• Website does not compensate for additional costs resulting from currency conversions, bank fees, or transaction charges.

User actions outside the platform:

• Website is not responsible for any losses or damages caused by the user’s actions outside the Website or by following instructions not provided on the Website.

12. Third-Party Systems

Cooperation with Third Parties
Our services may include integrations with third-party platforms (such as payment service providers, government systems, etc.).
These third parties operate under their own terms and privacy policies.

Data Sharing
User-provided information may be shared with third parties as needed to complete the service (for example, submitting documents to government authorities).
We take all reasonable security measures to ensure the protection of your data.
Website is not responsible for the actions of third parties, including security breaches or incidents that occur beyond our control.
Users are responsible for reviewing and agreeing to the terms of use and privacy policies of third-party systems.

Third-Party Terms
Users are encouraged to review the terms and privacy policies of any third-party service, especially in relation to payments and authorization.

Availability and Service Interruptions
If a third-party system becomes unavailable due to technical reasons, this may impact access to our services.
In such cases, Website is not responsible for delays or inconvenience caused by such interruptions.

13. Suspension of the Service

Technical Maintenance and System Improvements
The service may be temporarily suspended for technical maintenance, updates, or security checks.
In such cases, users will be informed in advance whenever possible.

Unforeseen Circumstances (Force Majeure)
The service may be suspended due to circumstances beyond our control, such as cyberattacks, natural disasters, network failures, or government restrictions.
In these situations, Website is not responsible for delays or limited service availability.

Service Upgrades or Adjustments
Website reserves the right to temporarily suspend the service to introduce important changes or improvements.

Fraud Prevention
If there is suspicion of fraud or misuse, the service may be suspended until an investigation is completed.

Consequences of Service Suspension

• During the suspension, users may temporarily lose access to the Website or certain features.

• Website is not responsible for any direct or indirect loss or damage resulting from service suspension, as long as the suspension was justified.

14. Prohibited Activities and Restricted Territories

Prohibited Activities
The following actions are strictly prohibited when using the services provided by Website:

Fraudulent behavior:

• • Submitting false, forged, or misleading information

  • Using another person’s data without permission

Unauthorized access:

• • • Attempting to access systems, servers, or user data without authorization

Misuse of user accounts:

• • Selling or transferring access to user accounts or using the service for commercial purposes not intended

Service disruption:

• • Performing any actions that may interfere with or damage the service (e.g. introducing viruses, using bots or scripts)

Copyright or intellectual property violations:

• • Uploading or sharing any material that infringes the intellectual property rights of third parties

Illegal use of the service:

• • Using the service for any unlawful or non-compliant purposes under applicable laws or regulations

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Restricted Territories
Use of the service may be limited or denied based on geographical or legal restrictions:

Geographic restrictions:

• • The service may not be available or may be restricted in certain countries due to applicable laws or international sanctions

Sanctioned countries:

• • Clients from countries under European Union, United States, or other jurisdictional sanctions may be denied access to the service

Service restrictions by region:

• Website reserves the right to deny service in regions where there are legal or security-related limitations

15. Intellectual Property

All content on this Website, including text, graphics, logos, and software, is the property of Website or its content providers and is protected by applicable intellectual property laws. Any unauthorized use, reproduction, or distribution of this content is strictly prohibited.

16. Privacy Policy

Your use of the services provided by Website is also subject to our Privacy Policy, which explains how your personal information is collected, used, and protected. Your data will be deleted once there is no longer a legal basis for its processing. Please review our Privacy Policy for full details.

17. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on the Website. Your continued use of the Website constitutes acceptance of the updated terms.

18. Termination of Use

We may terminate or suspend your access to our Website and services without notice if you violate these Terms and Conditions or engage in any unlawful activity.

19. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Cyprus. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Cyprus.

20. Contact Us

Website provides this service solely as an e-commerce technical agent in accordance with Service Agreement 01/2025. If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: info@travelauthorize.com

Page last reviewed: May 12th, 2025